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Cisco Phone keyboard shortcuts
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First published at 3/28/2022 on
https://defkey.com/cisco-phone-unity-connection-shortcuts


Cisco Phone has 54 shortcuts and we have listed all of them below.



Calls
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Placing calls

Internal: Enter an extension number and pick up the handset. Dial.

Out (local): Dial 8 then the number and pick up the handset.

Out (local): Dial 8 then the number and pick up the handset.

Answering calls

Press the flashing amber line button.

Forwarding a call

1. Select a line and press Fwd all.

2. Dial the number that you want to forward to, or press Voicemail.

3. When you return, press Forward off.

Transferring a call to somebody else

1. From a call that is not on hold, press Transfer.

2. Enter the other person’s phone number.

3. Press Transfer again.

Putting call on hold

1. Press Hold

2. To resume a call from hold, press Hold again.

Add Another Person to a Call (7811)

1. From an active call, press Conference

2. Press Calls, select a held call, and press Yes.

Add Another Person to a Call (7821, 7841, 7861)

1. From an active call, press Conference

2. Select a held call and press Yes.



Accessing voicemail system
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1. From your desk phone: Dial 6060 or press the Messages button on your
phone.

2. If you are calling from another phone within your organization or from
outside the organization, press * when Cisco Unity Connection answers.

3. If prompted, enter your Connection ID (usually your desk phone
extension), and press #.

4. Enter your password, and press # (default password is 0211).



Main menu
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1                       Play new messages
2                       Send a message
3                       Review old messages
4                       Change setup options
4 then 1                Change greetings
4 then 1 then 2         Turn on/off alternate greeting
4 then 2 then 1         Change message notification
4 then 2 then 3         Choose full or brief menus
4 then 4                Change transfer settings
5                       Find messages
5 then 1                Find messages from a user
5 then 2                Find messages from all outside callers
5 then 3                Find messages from a specific outside callers


Selecting recipients
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In order to select recipients from a list, press:

0                       Help
1                       Repeat name
7                       Previous name
7 then 7                First name in list
9                       Next name
9 then 9                Next name in list
#                       Select name
*                       Exit list


Entering recipients
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To change entry mode, press:

# then #                Switch between addressing a message by name and addressing by extension


Send message menu
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After addressing and recording, press:

1                       Mark urgent
2                       Request return receipt
3                       Mark private
4                       Request future delivery
5                       Review recording
6                       Rerecord
7                       Add to recording
9 then 1                Add a recipient
9 then 2                Play all recipients (and delete recipients)
*                       Cancel message
#                       Send message


During message menu
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While listening to a message, press:

1                       Repeat message
2                       Save
3                       Delete
6 then 4                Slow playback
6 then 5                Change volume
6 then 6                Fast playback
7                       Rewind
8                       Pause / Resume
9                       Fast-forward


After message menu
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After listening to a message, press:

1                       Repeat message
1 then 5                Play message properties
2                       Save
3                       Delete
4                       Reply
4 then 2                Reply to all
4 then 4                Call the sender
5                       Forward message
6                       Save as new
6 then 8                Send to fax machine for printing
7                       Rewind
#                       Save as is

Last modified on (UTC): Monday, March 28, 2022
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