============================
Freshdesk raccourcis clavier
============================

Publié pour la première fois le 08/10/2018 sur
https://defkey.com/fr/freshworks-freshdesk-raccourcis-clavier


Freshdesk a 42 raccourcis et nous les avons énumérés ci-dessous.



Navigation
----------

G puis D                Go to Dashboard tab
G puis T                Go to Tickets tab
G puis E                Go to Social tab
G puis S                Go to Solutions tab
G puis F                Go to Forums tab
G puis C                Go to Customers tab
G puis R                Go to Reports tab
G puis A                Go to Admin tab
G puis N                Open New ticket form
G puis M                Open Outbound email
/                       Place the cursor in the Search box
?                       View the list of keyboard shortcuts available


Tickets tab
-----------

Alt + Flèche droite     Go to the next page
Alt + Flèche gauche     Go to the previous page
Flèche vers le haut     Move cursor to the previous ticket
Flèche vers le bas      Move cursor to the next ticket
X                       Select the ticket
V                       Jump to views
S                       Execute a scenario


Ticket Details page
-------------------

Espace                  Scroll down the ticket
Entrée                  Open the ticket
@                       Assign the ticket to yourself
#                       Delete a ticket
~                       Close a ticket
Alt + ~                 Close ticket without sending email notification
!                       Mark the ticket as spam


Ticket view
-----------

After you open a ticket, you can use these shortcuts to perform actions.

J                       Go to the next ticket
K                       Go to the previous ticket
R                       Reply to a ticket
F                       Forward a ticket
N                       Add note to a ticket
Ctrl + Entrée           Send the content in the text editor
Alt + Ctrl + Entrée     Opens the 'Send' dropdown in the text editor for applying a Status change
(Example: 'Send and Set as Pending')
W                       Add yourself as a watcher to a ticket
M                       Add time to a ticket
P                       Priority
@                       Assign the ticket to yourself
#                       Delete a ticket
~                       Close a ticket
!                       Mark a ticket as spam
]                       Expand the conversations in a ticket
}                       View the activities of the ticket

Source: Freshdesk


Dernière mise à jour (UTC): lundi 11 novembre 2019
Defkey © Tous les droits sont réservés.