Freshdesk keyboard shortcuts

Freshdesk

Zeynel Abidin Öztürk -
2 years ago
- Shortcuts
0
G then D

Go to Dashboard tab

0
G then T

Go to Tickets tab

0
G then E

Go to Social tab

0
G then S

Go to Solutions tab

0
G then F

Go to Forums tab

0
G then C

Go to Customers tab

0
G then R

Go to Reports tab

0
G then A

Go to Admin tab

0
G then N

Open New ticket form

0
G then M

Open Outbound email

0
/

Place the cursor in the Search box

0
?

View the list of keyboard shortcuts available

0
Alt +

Go to the next page

0
Alt +

Go to the previous page

0

Move cursor to the previous ticket

0

Move cursor to the next ticket

0
X

Select the ticket

0
V

Jump to views

0
S

Execute a scenario

0
Space

Scroll down the ticket

0
⤶ Enter

Open the ticket

-1
@

Assign the ticket to yourself

0
#

Delete a ticket

0
~

Close a ticket

0
Alt + ~

Close ticket without sending email notification

0
!

Mark the ticket as spam

After you open a ticket, you can use these shortcuts to perform actions.
0
J

Go to the next ticket

0
K

Go to the previous ticket

0
R

Reply to a ticket

0
F

Forward a ticket

0
N

Add note to a ticket

0
Ctrl + ⤶ Enter

Send the content in the text editor

0
Alt + Ctrl + ⤶ Enter

Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')

0
W

Add yourself as a watcher to a ticket

0
M

Add time to a ticket

0
P

Priority

-1
@

Assign the ticket to yourself

0
#

Delete a ticket

0
~

Close a ticket

0
!

Mark a ticket as spam

0
]

Expand the conversations in a ticket

0
}

View the activities of the ticket

Source: Freshdesk

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Program information

Program name: Freshdesk Freshdesk (Productivity)

Freshdesk is a web based help desk ticketing software. It integrates traditional support channels such as phone, email, chat and the web with news social channels like Facebook and Twitter.

Web page: freshdesk.com

Last update: 11 November 2019

How easy to press shortcuts: 81%

More information >>

Shortcut count: 42

Platform detected: Windows or Linux (not macOS)

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