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Freshdesk keyboard shortcuts
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First published at 10/8/2018 on
https://defkey.com/freshworks-freshdesk-shortcuts

Freshdesk is a web based help desk ticketing software. It integrates
traditional support channels such as phone, email, chat and the web with
news social channels like Facebook and Twitter. 

Freshdesk has 42 shortcuts and we have listed all of them below.



Navigation
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G then D                Go to Dashboard tab
G then T                Go to Tickets tab
G then E                Go to Social tab
G then S                Go to Solutions tab
G then F                Go to Forums tab
G then C                Go to Customers tab
G then R                Go to Reports tab
G then A                Go to Admin tab
G then N                Open New ticket form
G then M                Open Outbound email
/                       Place the cursor in the Search box
?                       View the list of keyboard shortcuts available


Tickets tab
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Alt + Right arrow       Go to the next page
Alt + Left arrow        Go to the previous page
Up arrow                Move cursor to the previous ticket
Down arrow              Move cursor to the next ticket
X                       Select the ticket
V                       Jump to views
S                       Execute a scenario


Ticket Details page
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Space                   Scroll down the ticket
Enter                   Open the ticket
@                       Assign the ticket to yourself
#                       Delete a ticket
~                       Close a ticket
Alt + ~                 Close ticket without sending email notification
!                       Mark the ticket as spam


Ticket view
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After you open a ticket, you can use these shortcuts to perform actions.

J                       Go to the next ticket
K                       Go to the previous ticket
R                       Reply to a ticket
F                       Forward a ticket
N                       Add note to a ticket
Ctrl + Enter            Send the content in the text editor
Alt + Ctrl + Enter      Opens the 'Send' dropdown in the text editor for applying a Status change
(Example: 'Send and Set as Pending')
W                       Add yourself as a watcher to a ticket
M                       Add time to a ticket
P                       Priority
@                       Assign the ticket to yourself
#                       Delete a ticket
~                       Close a ticket
!                       Mark a ticket as spam
]                       Expand the conversations in a ticket
}                       View the activities of the ticket

Source: Freshdesk


Last modified on (UTC): Monday, November 11, 2019
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