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Help Scout keyboard shortcuts
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First published at 11/10/2020 on https://defkey.com/help-scout-shortcuts

Help Scout is a help desk software focused on a "better customer
experience". It provides support team the tools such as Shared Inbox, Docs
and Beacons. Help Scout allows you to try it 15-days before deciding to use
paid program.

Help Scout has 70 shortcuts and we have listed all of them below.



Conversation Actions
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R                       Reply
N                       Add Note
F                       Forward
E                       Edit Draft
D                       Delete Conversation
K                       Next Conversation
J                       Previous Conversation
A                       Assign
O                       Follow
S                       Status
S then A                Status: Active
S then P                Status: Pending
S then C                Status: Closed
S then S                Status: Spam
T                       Add Tag
Z                       Undo (after send)


Conversation List
-----------------

Up arrow / Down arrow   Select
Space                   Toggle Selected
Enter                   Open Selected
K                       Next Page
J                       Prevous Page
* then A                Select All
* then N                Select None
* then B                Select Active (bold)
* then I                Select Inactive (unbold)
A                       Assigned Selected
S                       Status (selected)
S then A                Status (selected): Active
S then P                Status (selected): Pending
S then C                Status (selected): Closed
S then S                Status (selected): Spam
M                       Move Selected
D                       Delete Selected


Folders
-------

G then H                Dashboard
G then U                Unassigned Folder
G then M                Mine Folder
G then D                Drafts Folder
G then A                Assigned Folder
G then C                Closed Folder
G then S                Spam Folder
G then N                New Conversation
,                       Mailbox Settings Dropdown


Text Editor
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In Windows, use Ctrl instead of Cmd key for shortcuts in this seciton.

Cmd + B                 Bold
Cmd + I                 Italic
Cmd + U                 Underline
Cmd + *                 Bullet List
Cmd + Shift + 8         Bullet List
Cmd + &                 Numbered List
Cmd + Shift + 7         Numbered List
Cmd + Z                 Undo
Cmd + Shift + D         Save Draft
Cmd + Shift + A         Attach File
Cmd + Shift + S         Toggle Saved Replies
Cmd + K                 Create a Link
Cmd + Enter             Send Reply/Save Note
Esc                     Discard Reply/Note


Tags Management
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* then A                Select All
* then N                Select None
V                       View Selected
T                       Edit Selected
M                       Merge Selected
D                       Delete Selected
Esc                     De-select / Close menu


All Pages
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/                       Toggle Search
?                       Show keyboard shortcuts list
Esc                     Close window or menu


Docs Search
-----------

Cmd + /                 Toggle Search
Up arrow / Down arrow   Select - Arrow Up or Arrow Down
Enter                   Preview Article
Space                   Insert Link w/ reply or note open

Source: Helpscout


Last modified on (UTC): Tuesday, November 10, 2020
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