=========================
Zammad keyboard shortcuts
=========================

First published at 1/11/2023 on https://defkey.com/zammad-shortcuts

Zammad is a free helpdesk and issue tracking system founded by Martin
Edenhofer. Zammad was initially released in 2016. As of this list prepared,
latest version was 5.3.1 released in December 2022.

Zammad has 40 shortcuts and we have listed all of them below.



Navigation
----------

Shift + Ctrl + D        Dashboard
Shift + Ctrl + O        Overviews
Shift + Ctrl + S        Search
Shift + Ctrl + A        Notifications
Shift + Ctrl + N        New ticket
Shift + Ctrl + E        Logout
Shift + Ctrl + W        Close current tab
Shift + Ctrl + Tab      Show previous tab
Shift + Ctrl + Enter    Confirm/submit dialog

Used in lists (views and results):

Up arrow / Down arrow   Move up and down
Left arrow / Right arrow Move left and right
Enter                   Select item

Used in object views:

Shift + Ctrl + .        Copy current object number (e.g. Ticket#) to clipboard
Shift + Ctrl + . then . … add object title
Shift + Ctrl + . then . then . … add object link URL


Translations
------------

Used anywhere (admin only):

Shift + Ctrl + T        Enable/disable inline translations


Appearance
----------

Used anywhere:

D                       Toggle dark mode


Tickets
-------

Used when viewing a Ticket:

Shift + Ctrl + M        Open note box
Shift + Ctrl + G        Reply to last article
Shift + Ctrl + J        Set article to internal/public
Shift + Ctrl + C        Update as closed
Shift + Ctrl + Left arrow / Right arrow Navigate through article

Used when composing a Ticket article:

: then :                Insert text module
? then ?                Insert knowledge base answer
@ then @                Insert a mention for a user


Text editing
------------

Used when composing a text:

Ctrl + U                Format as underlined
Ctrl + B                Format as bold
Ctrl + I                Format as italic
Ctrl + S                Format as strikethrough
Ctrl + V                Paste from clipboard
Ctrl + Shift + V        Paste from clipboard (plain text)
Shift + Ctrl + F        Removes the formatting
Shift + Ctrl + Y        … of whole text area
Shift + Ctrl + Z        Inserts a horizontal rule
Shift + Ctrl + L        Format as unordered list
Shift + Ctrl + K        Format as ordered list
Shift + Ctrl + 1        Format as h1 heading
Shift + Ctrl + 2        Format as h2 heading
Shift + Ctrl + 3        Format as h3 heading
Shift + Ctrl + X        Removes any hyperlink

Source: zammad.org


Last modified on (UTC): Wednesday, January 11, 2023
Defkey © All rights reserved.