Same as click the "Close" (X) button in a dialog box

Cancel changes

Click the Search text box

Click the scroll bar or the next item on a list

Click the scroll bar or the previous item on a list

Scroll down one page

Scroll up one page

Select a call in the Call Console

Click Answer on the selected incoming call in the Call Console

Click End on the selected call in the Call Console

Click Dial

Click Search

Click Transfer in the Dialer

Select a ringing call and click Answer

Select an active call and click Hold

Select a held call and click Retrieve

Click the Settings link

Click the Back to Application link

Click the Call History button

Click the Help link

Click the Sign Out link

Call Center Supervisors only: Click the Dashboard link

Call Center Agents only: Set ACD state to Available

Call Center Agents only: Set ACD state to Unavailable

Call Center Agents only: Set ACD state to Wrap-Up