Click Answer on the selected incoming call in the Call Console

Same as click the "Close" (X) button in a dialog box

Cancel changes

Click the Call History button

Click the Settings link

Click Dial

Click Search

Call Center Supervisors only: Click the Dashboard link

Click the Back to Application link

Click the Help link

Click the scroll bar or the previous item on a list

Click the scroll bar or the next item on a list

Scroll down one page

Scroll up one page

Click End on the selected call in the Call Console

Click Transfer in the Dialer

Call Center Agents only: Set ACD state to Available

Click the Sign Out link

Click the Search text box

Call Center Agents only: Set ACD state to Wrap-Up

Call Center Agents only: Set ACD state to Unavailable

Select a call in the Call Console

Select a ringing call and click Answer

Select an active call and click Hold

Select a held call and click Retrieve