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Go to Dashboard tab |
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Go to Tickets tab |
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Go to Social tab |
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Go to Solutions tab |
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Go to Forums tab |
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Go to Customers tab |
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Go to Reports tab |
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Go to Admin tab |
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Open New ticket form |
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Open Outbound email |
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Place the cursor in the Search box |
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View the list of keyboard shortcuts available |
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After you open a ticket, you can use these shortcuts to perform actions.
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Go to the next ticket |
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Go to the previous ticket |
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Reply to a ticket |
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Forward a ticket |
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Add note to a ticket |
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Send the content in the text editor |
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Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending') |
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Add yourself as a watcher to a ticket |
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Add time to a ticket |
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Priority |
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Assign the ticket to yourself |
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Delete a ticket |
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Close a ticket |
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Mark a ticket as spam |
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Expand the conversations in a ticket |
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View the activities of the ticket |
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Source: Freshdesk
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What is your favorite Freshdesk hotkey? Do you have any useful tips for it? Let other users know below.
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