Freshdesk keyboard shortcuts

Freshdesk

Zeynel - - Shortcuts

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0	G then D	Go to Dashboard tab
0	G then T	Go to Tickets tab
1	G then E	Go to Social tab
0	G then S	Go to Solutions tab
0	G then F	Go to Forums tab
0	G then C	Go to Customers tab
0	G then R	Go to Reports tab
0	G then A	Go to Admin tab
0	G then N	Open New ticket form
0	G then M	Open Outbound email
0	/	Place the cursor in the Search box
0	?	View the list of keyboard shortcuts available

0	Alt + →	Go to the next page
0	Alt + ←	Go to the previous page
0	↑	Move cursor to the previous ticket
0	↓	Move cursor to the next ticket
0	X	Select the ticket
0	V	Jump to views
0	S	Execute a scenario

0	Space	Scroll down the ticket
0	⤶ Enter	Open the ticket
-2	@	Assign the ticket to yourself
0	#	Delete a ticket
0	~	Close a ticket
0	Alt + ~	Close ticket without sending email notification
0	!	Mark the ticket as spam

After you open a ticket, you can use these shortcuts to perform actions.
0	J	Go to the next ticket
0	K	Go to the previous ticket
0	R	Reply to a ticket
0	F	Forward a ticket
0	N	Add note to a ticket
0	Ctrl + ⤶ Enter	Send the content in the text editor
0	Alt + Ctrl + ⤶ Enter	Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')
0	W	Add yourself as a watcher to a ticket
0	M	Add time to a ticket
0	P	Priority
-2	@	Assign the ticket to yourself
0	#	Delete a ticket
1	~	Close a ticket
-1	!	Mark a ticket as spam
0	]	Expand the conversations in a ticket
0	}	View the activities of the ticket
Source: Freshdesk

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