Freshdesk keyboard shortcuts

Freshdesk
G then D

Go to Dashboard tab

G then T

Go to Tickets tab

G then E

Go to Social tab

G then S

Go to Solutions tab

G then F

Go to Forums tab

G then C

Go to Customers tab

G then R

Go to Reports tab

G then A

Go to Admin tab

G then N

Open New ticket form

G then M

Open Outbound email

/

Place the cursor in the Search box

?

View the list of keyboard shortcuts available

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Alt +

Go to the next page

Alt +

Go to the previous page

Move cursor to the previous ticket

Move cursor to the next ticket

X

Select the ticket

V

Jump to views

S

Execute a scenario

Space

Scroll down the ticket

⤶ Enter

Open the ticket

@

Assign the ticket to yourself

#

Delete a ticket

~

Close a ticket

Alt + ~

Close ticket without sending email notification

!

Mark the ticket as spam

After you open a ticket, you can use these shortcuts to perform actions.
J

Go to the next ticket

K

Go to the previous ticket

R

Reply to a ticket

F

Forward a ticket

N

Add note to a ticket

Ctrl + ⤶ Enter

Send the content in the text editor

Alt + Ctrl + ⤶ Enter

Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')

W

Add yourself as a watcher to a ticket

M

Add time to a ticket

P

Priority

@

Assign the ticket to yourself

#

Delete a ticket

~

Close a ticket

!

Mark a ticket as spam

]

Expand the conversations in a ticket

}

View the activities of the ticket

Source: Freshdesk

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Program information

Program name: Freshdesk (Productivity)

Freshdesk is a web based help desk ticketing software. It integrates traditional support channels such as phone, email, chat and the web with news social channels like Facebook and Twitter.

Web page: https://freshdesk.com


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