Go to Dashboard tab

Go to Tickets tab

Go to Social tab

Go to Solutions tab

Go to Forums tab

Go to Customers tab

Go to Reports tab

Go to Admin tab

Open New ticket form

Open Outbound email

Place the cursor in the Search box

View the list of keyboard shortcuts available

Go to the next page

Go to the previous page

Move cursor to the previous ticket

Move cursor to the next ticket

Select the ticket

Jump to views

Execute a scenario

Scroll down the ticket

Open the ticket

Assign the ticket to yourself

Delete a ticket

Close a ticket

Close ticket without sending email notification

Mark the ticket as spam

Go to the next ticket

Go to the previous ticket

Reply to a ticket

Forward a ticket

Add note to a ticket

Send the content in the text editor

Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')

Add yourself as a watcher to a ticket

Add time to a ticket

Priority

Assign the ticket to yourself

Delete a ticket

Close a ticket

Mark a ticket as spam

Expand the conversations in a ticket

View the activities of the ticket